AI customer care for your business
NizoAI
Your customers get an answer on WhatsApp day and night — from your own catalogue, prices and opening hours. The conversations that need a person go to your team.
- Runs on your own number, through the official WhatsApp Business API
- Replies in Swahili, English and more
- Never invents a price or a promise
Would you like the Nizo team to contact you about this?
NizoAI can be wrong and does not quote prices. Talk to our team for a personal answer.
What NizoAI does
Customer care that never closes.
Most customers ask the same things: is it in stock, how much, where are you, when do you open. NizoAI answers those instantly, the way your best staff member would, so your team can spend its time on the customers who need a person.
Answers day and night
Customers get a reply at midnight, on Sunday and during the lunch rush. NizoAI answers on the WhatsApp numbers you choose, and you can switch it off at any time.
Knows your business
It answers from your own catalogue, prices, locations, opening hours and approved answers — not from guesses. Change a price once in your catalogue and NizoAI uses the new one.
Speaks your customer's language
A customer who writes in Swahili gets a reply in Swahili; one who writes in English gets English. No switching settings, no lost customers.
Shows the product
When a customer asks to see something, NizoAI sends the right photo from your catalogue in the chat, so they can decide without waiting for someone to take a picture.
Knows when to hand over
Complaints, refunds and anything it cannot answer go to your team, marked for attention. It never invents a price or makes a promise you did not make.
Helps your team reply faster
In the shared inbox, NizoAI drafts a reply your staff can edit and send — useful on a number where you want a person to approve every message.
A real conversation, after hours
It answers like your shop would — and knows its limits.
Every automatic reply is labelled NizoAI, so customers always know they are talking to an assistant. When a question needs judgement — a late order, a complaint, a refund — NizoAI tells the customer a person will follow up and puts the conversation in front of your team.
- Answers only from what you approved
- Sends catalogue photos
- Follows the customer's language
- Hands over complaints and refunds
- Labelled as NizoAI
- Switch off any number, any time
Hi, do you have school shoes in size 34?
NizoAIYes — the Classic School Shoe comes in size 34, in black. Here is a photo. Our Sakina shop is open tomorrow from 8:00.
Asante. Na oda yangu ya jana bado haijafika.
NizoAIPole sana kwa usumbufu. Nimewapa timu yetu taarifa, watakujibu hapa hapa mapema kesho.
Passed to your team · marked for attention
WhatsApp Business API
On the official WhatsApp Business API, through Nizo Business.
NizoAI works inside Nizo Business, the customer communication platform from Nizo Technologies. Nizo Technologies is a Meta Tech Provider: you connect your own WhatsApp number through Meta's official sign-up, and the WhatsApp Business account stays in your business's name.
What you get with it
- A shared team inbox — the whole team answers WhatsApp from any computer or phone, and every conversation stays with the business
- A product and service catalogue on one shareable link, with photos and prices NizoAI answers from
- Optional mobile-money orders paid straight into your own AzamPay account
- WhatsApp campaigns with Meta-approved templates, and contacts with consent records
- WhatsApp messages billed by Meta to your own account — Nizo adds nothing on top
Getting started
- 01
Create a workspace
At app.nizobusiness.com — a 30-day trial with no payment to start.
- 02
Add your business
Profile, locations, opening hours and the products or services you sell.
- 03
Connect WhatsApp
Your own number, through Meta's official sign-up inside the app.
- 04
Turn on NizoAI
Choose the numbers it answers on. Your team takes the conversations that need a person.
Try it as a customer
Message our demo number and be the customer.
The Nizo Business demo number lets you chat with invented sample businesses — a restaurant, a salon, a hardware store and more. Ask about a product, ask for a photo, write in Swahili, make a complaint, and watch how NizoAI handles it. The samples are examples, not real shops.
For developers Early access
Put NizoAI customer care on any website or app.
The business teaches NizoAI once, in its Nizo Business workspace: business profile, locations and opening hours, published catalogue, and approved answers. Your website, app or chat widget then sends a customer's question to the NizoAI API and shows the answer — the same answer the business's WhatsApp gives, with the same handover to its team when a person is needed.
- 01
The business teaches NizoAI
In Nizo Business: profile, locations, catalogue and AI knowledge.
- 02
It creates a key
Developer API → "NizoAI on my website or app". Start with a free test key.
- 03
Your server asks NizoAI
Send the customer's question; show the reply, and offer a person when it says one is needed.
During early access the Nizo team switches the API on for each business. Each live answer uses one of the business's NizoAI credits; test keys are free.
POST https://api.nizobusiness.com/api/v1/ai/answer
Authorization: Bearer nzb_live_…
{
"question": "Do you have school shoes in size 34?",
"history": []
}
→ 200
{
"reply": "Yes — the Classic School Shoe comes in size 34…",
"needsHuman": false
}Keep the key on your server — never in a web page or phone app. Also available: the Nizo Business messaging API, to send WhatsApp messages and approved templates through the business's own number.
Built to be trusted with your customers
Helpful, honest, and under your control.
Each business's information stays in its own workspace. One business's catalogue, contacts and conversations are never used to answer another business's customers. Read more about how Nizo protects data.
- Never invents prices, stock or promises
- Always says it is an assistant
- Hands complaints and refunds to a person
- Answers only about your business
- Your number, in your business's name
- You choose where it answers, and can stop it
Questions
NizoAI questions, answered.
What is NizoAI?
NizoAI is an AI customer-care assistant made by Nizo Technologies. Through Nizo Business it answers your customers on WhatsApp day and night, from your own catalogue, prices and opening hours, and passes the conversations that need a person to your team.
Is NizoAI the same as ChatGPT?
No. NizoAI is not a general-purpose chatbot. It answers your customers about your business only, from the information you approved. It will not invent prices, stock or promises, it says it is an assistant, and it hands the conversation to your team when it should.
Does NizoAI use my own WhatsApp number?
Yes. Nizo Technologies is a Meta Tech Provider, and you connect your own number through Meta's official sign-up inside Nizo Business. Your WhatsApp Business account stays in your business's name, and customers keep messaging you exactly as they do today.
What happens when NizoAI does not know the answer?
It tells the customer that a person will follow up and marks the conversation for your team. The same happens with complaints, refunds and anything that needs a decision. Your team sees the whole conversation in the shared inbox.
Which languages does NizoAI reply in?
It replies in the language the customer writes in — Swahili, English and others.
How do I get NizoAI for my business?
Create a workspace on Nizo Business at app.nizobusiness.com. Every new workspace starts with a 30-day trial with no payment to start. Add your business profile and catalogue, connect your WhatsApp number, and turn NizoAI on. The Nizo team can also set it up with you.
How much does NizoAI cost?
NizoAI comes with Nizo Business plans. Reply drafts for your team are included on every paid plan, and automatic replies to customers are included on the Growth and Scale plans. Current amounts are in the Pricing section of nizobusiness.com. WhatsApp messages are billed by Meta directly to your own WhatsApp Business account; Nizo adds nothing on top.
Can I put NizoAI on my own website or app?
Yes, with the NizoAI API, now in early access through Nizo Business. You teach NizoAI about your business in your Nizo Business workspace and create a key there; your developer's server sends a customer's question and shows NizoAI's answer — the same answer your WhatsApp gives. Each live answer uses one NizoAI credit. During early access the Nizo team switches the API on for your workspace.
Does NizoAI work without internet?
No. NizoAI needs an internet connection, as WhatsApp does.
How do I reach a person?
Call or WhatsApp the Nizo team on +255 752 33 44 74 or +255 673 15 33 56 or +255 780 944 606, or email [email protected].
Talk to a person
See what NizoAI can do for your customers.
For a demonstration, help setting up, or early access to the developer API.